Specialty Services

In the event of a workplace exposure, AdventHealth Centra Care’s experienced teams are there for you. Our Exposure Hotline (a URAC-award recipient) offers counseling to employees who sustain a workplace exposure to blood or body fluids, exposure to communicable diseases like tuberculosis (TB) and meningitis or an environmental exposure. The Exposure Hotline can be reached at Call1-888-807-1020. It is staffed 24 hours a day, seven days a week, by professional nurses trained in occupational exposures. The program follows the compliance guidelines of the U.S. Department of Health and Human Services, Centers for Disease Control (CDC) and OSHA standards and regulations.

Using CDC guidelines, our Exposure Hotline nurses provide immediate risk assessment through triage for diseases involving blood-borne pathogen exposures. They offer counseling, emotional support and immediate referrals to appropriate health care providers. When available, the Exposure Hotline nurse obtains source information and includes it in the exposure report sent to the treating physician. In particular circumstances, occupational physicians are available to document the medical need to obtain a court order for source testing when other attempts have been unsuccessful.

In addition, our Exposure Hotline staff has expertise in advising employees exposed to communicable diseases such as tuberculosis (TB) and meningitis. They also have immediate access to medical advice from on-call occupational medicine physicians for unusual environmental exposures or bioterrorism issues.

The Exposure Hotline Service is a URAC-accredited medical call center. Question-and-answers feedback from our nurses is returned to the call center nurse educator and QA coordinator on every exposure report. Our nurses are on-call 24/7 as a resource for the call center staff.

A certified Medical Review Officer acts as a liaison between employers and service providers to help navigate medical issues and keep the employer compliant with HIPAA regulations.

Many companies need a Medical Review Officer because a Medical Review Officer provides valuable independent confidentiality for HIPAA compliance within an organization. AdventHealth Centra Care’s Medical Review Officers can provide timely results that are accessible via fax, automated phone system or secure website via email.

AdventHealth Centra Care MRO Services Include:

• Supervisor training online
• DFWP/DOT policy development
• Nicotine screening
• Random/compliance program
• Out of network
• Onsite collection services
• SAMSHA-certified lab services