Exposure Hotline

In the event of a workplace exposure, Centra Care’s experienced teams are there for you. Our Exposure Hotline (a URAC award recipient) offers counseling to employees who sustain a workplace exposure to blood or body fluids, exposure to communicable diseases like tuberculosis (TB) and meningitis, or an environmental exposure.

The Exposure Hotline is staffed 24 hours a day, 7 days a week by professional nurses trained in occupational exposures. The program follows the compliance guidelines of the U.S. Department of Health and Human Services, Centers for Disease Control (CDC) and OSHA standards and regulations. 

Our Exposure Hotline nurses provide immediate risk assessment through triage, using the CDC guidelines, for diseases involving blood-borne pathogen exposures. They offer counseling, including emotional support, and immediate referral to appropriate health care providers. The Exposure Hotline nurse obtains source information, when available, and includes it in the Exposure report that is sent to the treating physician. In particular circumstances, occupational physicians are available to document the medical need for obtaining a court order for source testing when other attempts have been unsuccessful.

In addition, the Hotline staff has expertise in advising employees exposed to communicable diseases such as tuberculosis (TB) and meningitis. They also have immediate access to medical advice from on-call occupational medicine physicians for unusual environmental exposures or bio-terrorism issues.

The Exposure Hotline Service is a URAC accredited medical call center. Question and Answers feedback from our nurses is returned to the call center nurse educator and QA coordinator on every Exposure report. Our nurses are on-call 24/7 as a resource for the call center staff.

Integrated Employee Disability Management Services

AdventHealth Centra Care offers seamless disability management by functioning as the liaison between the corporate client, the health care provider and the employee. Our Medical Director reviews applicant files to initially certify (or recommend modification of) the disability status (Short Term Disability). We arrange for employees who have permanent total disability status to access independent medical examiners, in order to determine eligibility for Long Term Disability and/or Pension Benefits. Our Medical Director reviews the employee file periodically to certify the continuing Long Term Disability or to authorize an independent medical exam to verify, as appropriate.

Criteria for this process are predetermined by the client’s disability benefits process. Enhanced by a single point of contact, all employee disability issues between the client, health care provider and the employee are confidentially managed with expertise and compassion by a Centra Care nurse, who is also experienced as a workers’ compensation adjuster. This process assists in maintaining the integrity of the employer/employee relationship in light of job-related injuries and disabilities.

Additional Services

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  • On-Site Services

    Help your employees stay healthy with on-site services. We can come to your workplace to do on-site screenings, vaccinations and clinics.

  • MRO Services

    AdventHealth Centra Care offers certified Medical Review Officer services, helping you stay compliant with HIPAA regulations.

  • Drug and Alcohol Testing

    Get comprehensive drug and alcohol screening services that meet all Department of Transportation and Drug Free Workplace requirements.